Hello @user_k75wfj, thank you for taking the time to leave a post. I completely understand your decision to unsubscribe from our mobile service. If there’s anything we could have done better or any feedback you’d like to share, we’d truly appreciate hearing from you, it helps us improve.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
828 Messages
23 days ago
Hello @user_k75wfj, thank you for taking the time to leave a post. I completely understand your decision to unsubscribe from our mobile service. If there’s anything we could have done better or any feedback you’d like to share, we’d truly appreciate hearing from you, it helps us improve.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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