Mobile services

​​​​I had the most horrible experience. I spent 3 hours on the phone yesterday. ​​​​

​​​​I spoke to 5 different reps, and all gave me different information. It turns out, the rep that sold me into transferring from T-Mobile to them, gave me incorrect info. ​​​​

​​​​I spoke thru chat with a Rep you could tell is not fluent in English, and it was the same over the phone. It has been a horrible experience. ​​​​

​​​​I ended up canceling  the mobile request. You can imagine how skeptical I am to add any new Xfinity services, and trust I’ll receive what I am being sold. ​

​​​I see the mobile request on my account, and the credit card # I gave them, which I’m unable to edit and cancel on the app.​​ I am praying it will be removed, and is only there because this just happened yesterday. ​

​​​I made sure I asked a bunch of times to not charge my card on file after I cancelled. I am praying they do not! They request a credit card for future charges when you place your order. ​​​

​​​The rep That thru some amazing (again incorrect info) kept stating how honest he was being with me (the irony) failed to tell me that He needed a credit card which will be used for future payments to place the order, and about the activation charge until after we were almost done with the entire thing. ​​​

​​​When I updated my cable plan to internet only, I had a similar experience. She failed to provide me with information I needed, but I notice some flaws in the contract, and got a chance to ask! ​​​

​​​​Well? Going back to the Xfinity mobile order: After I was told I’d receive the SIM card within 2 days, the delivery suddenly was scheduled for 7 days later and guess what? ​​​​

I learned after I cancelled that ​​​​7 days after they ship the card, they start charging you. Idk if is me but, That in itself is a bit sneaky. ​​​​

​​​​How can  I ever trust them again???​​​

​​​​Comcast has been very good at incorrect and misleading info, hidden charges and reps not disclosing very necessary information, unless you are someone like me who asks many questions! ​​​​and even then? Look where I’m at…

​​​​lol: Is so so funny how each reps guarantees you they are knowledgeable in what they do, and no important detail is being left out. ​​​​

​​​​I deleted my cable originally because of this, and only kept the internet. Now after I tried mobile services and experienced all of this, is very difficult to trust this entity. ​​​​

​​​​I too was told I’d receive a call from a supervisor that never happened and oh! The agent in chat hung up on me after I asked to cancel. I called back and got a rep based in the US who told me half the info is been given was incorrect! And transferred me to yet another agent to cancel the mobile request! ​​​​

​​​​I pray this nightmare ends here. ​​​​

​​​​you can’t mess with people in this way! Is criminal. You don’t know what people are dealing with and how your lack of transparency and good honest customer service can hurt others!!!!​​

​​Imagine a sick individual, a person in need, the elderly, this is terrible. 3 hours on the phone???? UNACCEPTABLE AND STRESSFUL !!!!!​​

​​​​How can this entity be allowed to hurt people in this way? Only God knows… ​​​​