1 Message
Mobile Promotion Scam Call?
I received a call from [Edited: "Personal Information"] that came up as Xfinity on my phone, and the person was offering a $100 Visa gift card to switch to Xfinity mobile. I've been thinking of switching so I entertained him for a few minutes, gave him my phone's ID to see if it was compatible with Xfinity (I know, I shouldn't have done this), and I listened about the plans (all seemed like real information), and then when he was offering to send me the "summary" of the offer he said I needed to change my Xfinity password in the app before they could complete the offer. I got weirded out so I said I'd rather switch my service at my local store because I feel more comfortable with that and ended the call.
Is this a scam call? Will Xfinity ever reach out to existing customers to offer promotions? I asked if he could see my current plan and he did say he could see I have cable and internet which I do. If this is a scam, how do I report it? And how do I keep my phone safe now that my IMEI has been given to a potential scammer?
XfinityEsteban
Official Employee
•
137 Messages
8 months ago
Hello, @mallicad. I can make sure this is a valid offer for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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