Visitor
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4 Messages
Mobile plan changed without my permission
I changed the phone to a new device on 1 of my lines. Where previously I could manage my usage between 1gig - 3 gig or 10 g - I now only have the option of 1g or unlimited. I want my original plan back
user_mlg2wj
Visitor
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4 Messages
1 month ago
It's more than frustrating how difficult it is to reach someone at Xfinity mobile. I have called the customer service number twice today and been caught in an endless loop of automated voices - ultimately never being connected to anyone for help. I sent this original message 4 hours ago and a couple hours ago tried a direct message to xfinity support as others had recommended. Crickets chirping on every avenue I have tried to reach someone...........
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XfinityThomasB
Official Employee
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2.4K Messages
1 month ago
user_mlg2wj
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_mlg2wj
Visitor
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4 Messages
1 month ago
So Xfinity will not resolve my issue. Yesterday their representative at the Technical support desk confirmed to me that he had put my plan back to what I originally asked. I specifically asked to confirm which plan, and he confirmed, twice, I had been returned to my original plan.
I did not see this reflected in my plan today so I Direct messaged as requested- I was told today the Technical support desk was wrong and they would not return me to my plan - and said they would follow up internally.
It’s not that they can’t do it, they just won’t is my opinion.
i will be finding a new service provider for TV, Internet & mobile
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