Visitor

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1 Message

10/26/2026 9:48 PM

Mobile plan change to By the Gig

I'm requesting assistance with changing my existing Xfinity Mobile plan.

My current plan is Premium Unlimited at $50 per month. My previous promotional pricing has expired, and I want to switch to the By the Gig data option because my mobile data usage is very low.

I originally became an Xfinity Mobile customer around September or October 2025.

I've attempted to resolve this through multiple phone calls, online support, and an in-person visit to an Xfinity store. Unfortunately, none of these attempts has resulted in a clear answer about whether my account is eligible for By the Gig.

I understand that Xfinity discontinued By the Gig for new customers effective April 22, 2026. However, according to Xfinity's published policy, customers who opened their accounts between April 15, 2025, and April 22, 2026, may retain access to the 1 GB By the Gig option if they haven't moved to the latest pricing structure.

I would like someone familiar with legacy Xfinity Mobile plans to review my account and determine whether I can switch to By the Gig without migrating to the newest pricing structure.

If I am not eligible, please explain the specific reason and identify the least expensive available option for my existing line.

I am not looking to purchase a new phone or add services. My phone is paid off, and my priority is simply to reduce my monthly mobile bill while keeping my existing phone number.

Please provide a definitive answer about my eligibility rather than directing me back to the general plan-selection page.

Oldest First
Selected Oldest First

Official Employee

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2.9K Messages

10 hours ago

Thank you for reaching out to us @user_kneo61! After already checking through phone support, online support, and a store, I can understand why you’re looking for a definitive answer rather than being directed back to the general plan-selection page.


We’ll need to review the Mobile account and determine if its current plan is eligible to be downgraded to the By the Gig option. If it isn’t, we can also review the lowest-priced Mobile option currently available for your existing line.


Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.


You can see how to send us a direct message here.

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