Visitor
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1 Message
Mobile Phone service agent help
I am trying to connect to an Xfinity Mobile Service agent to help me with my Cellular Data issues. I was just speaking with an agent and the call was dropped when she put me on hold to review my account problem. Now I have tried to go back into the Xfinity app for an agent to reconnect me to the same service agent I was speaking with a few minutes age. But this app agent does not have that within their "scope". How do I get in touch with the agent again to help me with my cellular data problems??
XfinityKrista
Official Employee
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1.2K Messages
1 year ago
Hello, thank you for taking the time to reach out on social media. We have a specialized team of experts that are able to assist our Xfinity Mobile customers. That team can be reached at 1 (888) 936-4968 via text message and over the phone. If you'd rather chat with a Mobile expert online, that can be done through this link comca.st/3G78PAk. We know our customers are the best part of Xfinity and appreciate you taking the time to give us the opportunity to help.
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