Contributor
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91 Messages
mobile phone email
I have the Xfinity mobile phone service. I'm having an issue where I delete an email, or several, from my phone the emails are also deleted from the Xfinity server. Is this normal and is there a way to stop this? I just don't want all my emails on the phone. I want to clean up the phone now and then.
XfinityBenjaminM
Official Employee
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1.4K Messages
1 year ago
@RND1023 Hello! Thank you for reaching out to us here on our Community Forum. We would recommend looking into having your email settings setup with IMAP instead of POP. Here is a link where you can see how to do this (https://www.xfinity.com/support/articles/switch-email-pop-to-imap?linkId=146558728&linkId=160636604). Here is a brief explanation of the differences between the two:
IMAP - Internet Message Access Protocol (IMAP) is a popular protocol that keeps your email on the server and always synchronized across your devices. For example, if you delete, send or mark a message as unread on one device, it is reflected on all your devices.
POP - Post Office Protocol (POP) downloads your email onto your device. Therefore, actions on one device are not reflected on other devices. Using the same example, if you delete, send or mark a message as unread on one device, the changes will not be reflected on other devices. Sometimes, POP will download your email but not leave a copy on the server for other applications or devices.
IMAP is generally favored by those who check their email on multiple devices since it provides a more consistent experience.
Hope this helps!
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RND1023
Contributor
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91 Messages
11 months ago
I think I have it solved. I deleted the email account from the phone then I restarted the phone, which I wasn't doing before. I then started the email setup all over again and used the manual set up. I was able to choose between POP3 and IMAP. I chose POP3 and completed the setup to POP3 and so far, so good. The email is not being deleted from the server.
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