Mobile payment

user_720v2c, Hi there! Thank you for bringing this to our attention. I can definitely understand how frustrating it would be to be promised a free line for 12 months and then see recurring charges on your bill, especially if you're having difficulty getting the charges refunded. We'd like the opportunity to review the promotion and billing details with you. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can access the account, investigate what occurred, and determine what options are available to help resolve this concern. We look forward to assisting you further.