Mobile payment

user_b04637 Hello and thank you for reaching out here on our Xfinity Community Forums. I can definitely understand how frustrating seeing your payment made to the wrong account must be, especially when you're trying to restore your mobile service as quickly as possible. Because Xfinity Internet and Xfinity Mobile are two separate accounts and independent services, payments made to one account can't be directly transferred to the other. However, if your Internet account now has a credit balance from the payment you made, I can help review options for requesting a refund of that credit, which could then be used toward your Mobile account balance. To get started, please send me a Direct Message with your full name and service address. Once I have that information, I'll take a closer look and see what options are available to help get this resolved for you. I know this situation can be stressful, and I'll do my best to help.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum