1 Message
Mobile Order "undeliverable - damaged" by FedEx
This upgrade device order was placed on 7/8/2023, shipped on 7/10/2023. The package was
never delivered to our address by FedEx, it was marked as "undeliverable - damaged" on Thursday, 7/13/2023.
I called Xfinity on Friday, 7/14/2023 and a Shipment Claim was made, ECM0002729190.
Xfinity mobile customer service states that I should have received an email from the mobile shipping claims department, never received an email. Xfinity representative is stating that I need to provide a
Police Report, but how do you get a police report for a package that was
never marked as
DELIVERED? Only proof that I have is the FedEx Tracking Detail which shows that the package is
DELAYED and hasn't been delivered.
I have tried several times talking to customer service over the phone and chat, they
DON'T understand you
CANNOT file a police report for item that I NEVER receive.
Please note that I am being billed monthly for a device that I have not received. It's been over 2 weeks since the device has been shipped and hasn't been delivered. I should not be penalized for a shipment issue between the shipper, Xfinity, and the shipping company, FedEx. I would like resolutions on this matter.
ccRuben
Retired Employee
•
729 Messages
1 year ago
I am sorry about this! Please send us a direct message, we will be happy to help you.
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