Regular Visitor
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13 Messages
mobile network availability issues
Over the past 5 days the mobile network in our area (77566) has been 2 bars down to unavailable most of the time. Is there currently an issue with the Xfinity Mobile network?
Regular Visitor
•
13 Messages
Over the past 5 days the mobile network in our area (77566) has been 2 bars down to unavailable most of the time. Is there currently an issue with the Xfinity Mobile network?
CCAbbie
Problem Solver
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1.4K Messages
2 years ago
Sorry to hear you have been experiencing issues.
In order to discuss your Xfinity Mobile account, you would need to reach out to our mobile experts at either https://www.xfinity.com/xfinityassistant/?channel=xMobile or through (888) 936-4968. Let us know if you have any issues with either of these options.
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MikeN134
Regular Visitor
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13 Messages
2 years ago
I am currently collecting data, 20 second intervals over 24 hour duration signal levels plus whether IWLAN or LTE is active. GPS coordinates, tower id, service unavailable etc. Collecting on my phone and the wife's phone since there are times when we are in different locations and time in the same location, daily. This way when I do talk to reps we will be able to cut to the chase and go straight to the hard data.
Anyone else interested in collecting this type of data can checkout an app called Net Monitor in the Play Store. There are other good ones, but I find Net Monitor the most straightforward for data collection.
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