Visitor
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8 Messages
mobile live agents
Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then stonewall some more. Disconnect as needed." They both kept repeating irrelevant bits of scripts and whatever other garbage they had at their fingertips. To go round and round the same junk, only to be disconnected, is exhausting.
Between this, and an issue with another Comcast service, I wouldn't recommend Comcast for anything right now.
XfinityRay
Official Employee
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3.9K Messages
6 hours ago
Good evening, @user_9c9s5d. Thank you for taking the time out of your day to reach out about the promotional flyer you got in the mail. We are always glad to assist you with any promotion we have available to add to your account. It sounds like the agents did not have that same promotion so they were unable to apply it. Do you see any information on the flyer about if it is an online offer or requires a new customer account?
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