Visitor

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2 Messages

09/23/2026 1:27 AM

Mobile Line Disconnected was added back by Xfinity without me asking

How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again?

Thanks!

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Visitor

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2 Messages

12 hours ago

What is the SLA from Xfinity on responding to forum posts?

Official Employee

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2.9K Messages

6 hours ago

 

user_hgosct, thank you for reaching out and creating a new post. I understand you need help with a line that was removed before. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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