Visitor
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4 Messages
Mobile Line Disconnected was added back by Xfinity without me asking
How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again?
Thanks!
Visitor
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4 Messages
How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again?
Thanks!
user_hgosct
Visitor
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4 Messages
20 days ago
What is the SLA from Xfinity on responding to forum posts?
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XfinityVianney
Official Employee
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3K Messages
20 days ago
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_hgosct
Visitor
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4 Messages
13 days ago
Well finally after back and forth for hours they disconnected the line. I asked why I was being billed for the line, while on the chat with the agent. They said that charge would be reversed/dropped.
NOW today I get notified of billing coming due. Why am I being billed for a line I had disconnected, Xfinity added back without asking, then I had it disconnected again and they said they would clear the charge up that Xfinity was trying to bill me for?
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user_hgosct
Visitor
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4 Messages
1 hour ago
Oddly enough, the callback on the original mobile line disconnect, offered to lower my Cable/Internet bill since I was a Diamond member. He did that, I clicked some stuff and said thanks. Well it turns out I find out this week it is because he just deleted my NFL package and signed me up again for the same stuff, otherwise.
What is wrong with your company?
I don't even get a response here, when your system tells me to post here.
I am about to just give up on Xfinity.
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