Visitor
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2 Messages
Mobile Instrument not free.
I added three family members to Xfinity Mobile in August 2022. There was a promotion going on to get a free Mobile phone. They gave me one free and the second one they didn't have so they ordered it. But I needed to port another number. I could not port at that time as I didn't have the login details to get some PUC code. So I they said that's ok temporarily they will give me another phone number and come to them once I get the instrument. Which is what I did. AT that time we ported my Google phone number. And they put that in that new instrument. That phone was supposed to be free. But now, they are charging for that each month. Xfinity would not call me back. The phone was for my son, who was perfectly happy with his old iphone and would have stuck to it, instead of switching to Samsung Galaxy A13 (an old model). I would have bought him apple phone or would have got that one if I knew I had to pay for it!!! I have been calling them numerous times. All the time they told me they will either call back or the issue has be resolved. But I am still paying for that instrument, 6 months have passed.
ReyF
Contributor
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20 Messages
2 years ago
It will be difficult to argue this 6 months after the fact. You should have gone directly to the store to get this resolved ASAP. Free phones require new lines and/or a ported number from a competing carrier. If I understand correctly you used a Google Voice number instead of the new one offered to you in the meantime? I'm sorry but it seems like this entire post was translated online so it's difficult to follow.
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user_9215f0
Visitor
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2 Messages
2 years ago
Actually I did. The salesman from whom we bought told us that it will be resolved in the next bill and gave us $10 credit. And then it came on again next month so I called the customer service and they told me they will fix it in the next billing. And each month they kept fobbing me off. I have complained to the Federal Fair Trade Commission. As this should not happened in the first place.
To answer your question - they had issued me a temporary new Xfinity number until the instrument came and asked me to use that. And once the new instrument came then they used my Google Voice number to put in that new phone instrument.
(edited)
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