Mobile email not syncing

Hey @andycarmona, and thank you for reaching out for help today with the email issue some customers are having with their phones. We shared this in other treads, and hope it helps you. Please let us know if you are still having problems after reviewing this information. 

This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.

 

To delete you Xfinity Email account, please:

 

1. Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
2. Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
3. Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
4. Tap on the gear icon (Settings) in the upper right corner.
5. Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
6. Tap "Remove" located in the upper right corner.
7. Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.

The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.

 

If you’re prompted to Set up email, please:

 

1. Choose “Other”.
2. Type in your Xfinity Email address and password.
3. Follow the prompts to authenticate through Xfinity.

You can also find instructions on adding email accounts at Samsung.com.