2 Messages
Mobile data usage [Edited]
Xfinity Mobile Services : I purchased xfinity mobile plan with 1 GB data plan for $15. One day suddenly I get a notification saying 50% of the data has been used in next 1 hour I get similar notifications that 1 gb data is consumed. I went to Xfinity store at pacific commons and they said they cannot help with mobile issues. I then switched off the data plan and left the phone at home not using much except WiFi at home. Assuming data is not being used I did not bother to look at it. Today when I logged into xfinity to see they charged me $325 for 20.5 GB data usage. I have T-Mobile and always use my data plan for office calls via Microsoft teams and listen to Spotify and often use maps while driving, the data usage is only 2.4 GB. How is it possible that the data plan is being used while the phone cellular is switched off and I really can’t pay $325 for something I did not use. Anybody similar experience with xfinity or data leak via iPhone? How do I deal with this situation?
XfinityEmilyB
Official Employee
•
1.7K Messages
11 months ago
Welcome to our Community Forum, @user_hyagnz! Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our Mobile customers. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?
1
0