U

Visitor

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3 Messages

Sunday, April 7th, 2024 10:35 PM

Closed

Mobile data error. More than 50% used in the first week.

For the second month in a row, I get an alert that the data is more than 50% gone. One weekend this month, two weeks last month. And there’s been no change in usage. And this is double normal usage

Official Employee

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1.6K Messages

8 months ago

@user_2ae330  I understand the concern all data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards the 1.2 Terabyte (TB) Internet Data Usage Plan, regardless of the source. For example, all internet-based video streaming and download services, including internet-delivered programming available through xfinity.com/stream and Xfinity apps, is included in the calculation of monthly usage. I always advise for customers using any streaming platform either on a 3rd party device or their Xfinity X1 boxes to ensure they are hitting exit to fully close any streaming apps completely when not in use. Xfinity TV and Xfinity Voice services that are not delivered over the Internet and are not received by you using your Xfinity Internet service do not count. For examples of applications and services that may contribute, visit xfinity.com/learn/internet-service/data. You can monitor your data usage using your Xfinity App and with our Data Usage Center with the link: https://comca.st/3EGn6nw! Data usage is verified by an independent, third-party auditor! The best course of action, in this case, would be to report this to our Customer Security Assurance Team! You can contact them by following this link: https://comca.st/3DFeP1J or by calling CSA Toll-Free Number: 1-800-Xfinity 7 days a week!

[Edited to add user tag]

(edited)

Visitor

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3 Messages

This is a 1 gb mobile plan only. 
That is what I got an alert about using over 50% of. 

(edited)

Official Employee

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1.5K Messages

@user_2ae330 Thank you for the clarification you are referencing Xfinity Mobile data. When I'm experiencing high data levels on my mobile device, I will always go and check if there is a particular app or service using more data, and why. On an iPhone to see how much cellular data you've used for each app, go to Settings > Cellular or Settings > Mobile Data. On most Android devices go to Settings > Connections > Data Usage > Mobile data usage. 

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