Regular Visitor
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2 Messages
Mobile data charge with no usage
Xfinity Mobile should reconsider this new $12 charge for 1 gig data without any usage, especially for seniors above 65 on a fixed income and all others under the current restricted health and economic conditions.
Borgieman
Contributor
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66 Messages
5 years ago
So you want them to just give you free unlimited calling and texting? Are there companies out there that do that? Are there companies out there that do that for less than 12 bucks a month. If there are, you should probably make the switch.
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davdri
Contributor
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153 Messages
5 years ago
Find a company that only charges for just calls for less than XM and move on to them. Easily solved. If you do let us know because I cant find any.
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sjlpe
Regular Visitor
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2 Messages
5 years ago
Xfinity Mobile has been sold with no data charge unless used for the past few years. Evidently, this was a loss leader which now is changed to the detriment of those who do not use data.
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bald271
Contributor
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179 Messages
5 years ago
I agree with original poster:
If xfinity-mobile customer also has "internet essentials" low-income service for their home internet then YES INDEED the first $12 of xfinity-mobile data-charges ought to be WAIVED monthly for the customer.
Seems to me that comcast is trying to do Right Things in that direction and there is a decent hope that they will indeed do so.
My opinion is that such a change is way more important than integrating home-internet & xfinity-mobile bills, and that either change could be troublesome for regulatory reasons more than software reasons.
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XfinityLauraW
Official Employee
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26 Messages
5 years ago
@sjlpe Thank you so much for posting your concerns. I would be happy to assist you with this,
Please reach out to me via private message. Click on my name ComcastLauraW and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. Also, if you could provide the IMEI for the device in question that would be greatly appreciated.
Thank you for your time and patience,
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kamee2109
Contributor
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114 Messages
5 years ago
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Johnrziemba
New Poster
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1 Message
5 years ago
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