Mobile Cancellation

In Jan 2024, I was looking for ways to lower my ever-growing XFinity bundle package and I was strongly considering canceling.  I got some guy who said that if I change to their online programming and change my landline (that was barely used) to a mobile that I could save on my monthly.  I reluctantly agreed after asking multiple times that if I did not like it or wanted to cancel that I could without any penalties.  I was assured that I could.  I discovered quickly that the online programming access was NOT what I was told it was and I could not get access to things I was assured I would have access to.  I had to go into the local Xfinity store to fix that and the guy verified that what I was told was not accurate.  After having a regular cable plan for a few months, I began to not even use it and canceled all but my internet the first week of Sept including the mobile phone that, like my landline, wasn't used and I hate Android phones.  It was at this time that I was told that I would be required to pay for the phone which shocked me as I was assured multiple times that I had no financial obligations if I canceled and again, the guy knew that I was strongly considering cancelling my Xfinity services after many years.  I tried going into the local store again only to be told that I had to call their 888# which I did on 10/8.  I spoke to a guy who said no problem, he would send me a return label for the phone and make sure I wasn't billed. 

Today is 10/23 and nothing but an e-mail about a monthly bill happening. I called the 888# again and spoke to a nice guy who found out that the return label was denied as it was over 60days from when the mobile plan began.  Nice that they relay this information to the customer.  He tried to help, spoke to the supervisor who told him that I had 60days and that was it.  I thanked him for trying to help and asked to speak to the supervisor.  This guy, James, wasn't mean or rude but refused to acknowledge that I had been lied to.  He kept saying that I have the ability to read the contract several times whereas I tried to explain that I had specifically asked about any cancellation restrictions and was confirmed multiple times there were none.  He simply did not care and said that they was nothing that could be done.  I fund this 100% unacceptable.  Yes I know that I click "I agree" when getting this which I never would have done had I been told the truth when specifically asking.  I'm not a young kid but a 50yo person who knows most questions to ask when it comes to this sorta thing which is why I had specifically asked about cancellation since my usage of Xfinity services other than internet had been shrinking and I was using mostly TV apps I was also paying for.

At this point, I have gone from agitated to extremely pissed off.  I didn't curse at the supervisor, I didn't scream at him.. all I asked is for him to see my situation as it is the truth not being a person who will fight if I know I am in the wrong.  He kept talking about the service contract and the restrictions even after I told him I asked about restrictions specifically and told that there were none.  I refuse to continue to pay for this Android phone I got talked into getting under false pretenses.  I was lied to in Jan, I was lied to again on 10/8 (though I think the guy really wanted to help me) and then I got treated like a moron from the supervisor who didn't have ounce of caring that I was lied to in order to get a sale for the mobile device.  I need to figure out how to get this resolved and as soon as possible.  Thank you!