Visitor

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1 Message

Tuesday, February 17th, 2026 7:13 PM

Mobile buy out

I have Verizon rn and they suck and keep raising my bill I have WiFi with you guys and would like to switch but I can’t get out of my contract 

Oldest First
Selected Oldest First

Official Employee

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1.5K Messages

4 hours ago

Hello @user_02mexk while we don't have a specific contract buyout option right now we are offering 1 line free for a year and some excellent trade in offers that may make it make sense to pay off what you have if we can offset the monthly cost significantly. But we will need to know some more personal details about the current plan you have to figure out if it would make sense. Please send us a direct message with your full name and service address, and we can figure out what would make sense. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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