Mobile billing issue

I've been trying to get my billing issue resolved since 8am this morning. Both of the chats I had started were disconnected because my service "went out" once I was put in touch with a supervisor which is crazy and when I called it redirected me back to the chat service. This is honestly getting ridiculous and now I'm getting upset. It shouldn't take this long to resolve a paying customers issue.

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XfinityGabriel

Official Employee

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1.9K Messages

7 days ago

user_yd12tc, Hi there! Thanks for reaching out and for your time spent trying to get this resolved. This is definitely not how we want you to feel. I understand that you are looking to get help with an Xfinity Mobile billing issue. We regret the inconvenience faced and can relate to the importance of receiving a solution promptly. Rest assured, you are connected with the right team of experts, and we'll gladly assist you. We can help. To get started, please send us a direct message with your first/last name and full address so we can ensure we work on the right account.

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user_yd12tc

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Where am I sending that information?

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2 days ago

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user_yd12tc

Mobile billing issue

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