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user_yd12tc
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2 Messages

Monday, December 2nd, 2024 5:56 PM

Mobile billing issue

I've been trying to get my billing issue resolved since 8am this morning. Both of the chats I had started were disconnected because my service "went out" once I was put in touch with a supervisor which is crazy and when I called it redirected me back to the chat service. This is honestly getting ridiculous and now I'm getting upset. It shouldn't take this long to resolve a paying customers issue. 

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2 months ago

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XfinityGabriel

Official Employee

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2K Messages

2 months ago

 

user_yd12tc, Hi there! Thanks for reaching out and for your time spent trying to get this resolved. This is definitely not how we want you to feel. I understand that you are looking to get help with an Xfinity Mobile billing issue. We regret the inconvenience faced and can relate to the importance of receiving a solution promptly. Rest assured, you are connected with the right team of experts, and we'll gladly assist you. We can help. To get started, please send us a direct message with your first/last name and full address so we can ensure we work on the right account.

 

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user_yd12tc

2 Messages

Where am I sending that information? 

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2 months ago

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XfinityThomasA

Official Employee

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2K Messages

 

Can you follow these steps to message us, user_yd12tc - Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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2 months ago

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