1 Message
Mobile and WI-FI bills
Last month when I paid my Wi-Fi bill, I had a balance of $65 a week later, y’all also suspended my service. The following week I went to pay that $65 and get it turned back on and my bill was $579. Now I’m dealing with y’all on my Xfinity mobile bill. I paid the balance on December 3. There was a zero balance I’d look on my bill. The only balance I have is due on the 27th, but y’all are saying I have a $65 past due balance And are threatening to downgrade my mobile service. I have been with Xfinity for the entire 24 years I’ve lived in Tennessee, but this has gotten ridiculous and completely unacceptable. Other than looking into other service providers, I will be looking into filing a complaint with the Better Business Bureau and anybody else that will listen to me. So now I have a bill that was turned to collections and is now on my credit for $579 that should’ve only been $65 and now I have to find a new mobile provider. Xfinity, y’all used to be the best I would never have used anybody else but that has changed drastically and I think y’all suck
XfinityBillie
Official Employee
•
3K Messages
1 month ago
@user_iceiuh Thank you for taking the time to reach out to us here on our Xfinity Forums! This is definitely not the experience we want for our valued customers and I would love the opportunity to take a look and see how the bill went from $65 to $579. Please send us a DM to Xfinity Support with your full name and address to get started.
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