Frequent Visitor
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13 Messages
Mobile account not showing up and not able to access it.
Long story short, I wanted to downgrade my Xfinity tv services, accidentally they opened a new account and sent me the equipment.
I returned the equipment and said cancel the new account and downgrade my old account. Well now I can't access my mobile account and in fact it says I don't have one.
Please can someone help me...
XfinityAngie
Official Employee
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2.5K Messages
3 years ago
@Jayman920, Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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