Regular Visitor
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2 Messages
MMS [picture messages] without using data
I can't receive a picture thru a text message unless I use data. This is sad because had I known this I would've stayed with my other carrier. If this doesn't get resolved I will switch carriers. I contacted the manufactuer of the phone and 3 different customer service represenitives all said it's on phone carriers settings that force you to use data!!!!!
UNSATISFIED WITH XFINITY MOBILE not helping to resolve this issue.
JCarruth130
Contributor
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14 Messages
5 years ago
I have determined this is only on Xfinity operated Wifi. My home wifi and both open and secure Xfinity hotspots do not send MMS over text (tried all texting apps....textra, verizon, samsung, etc). It hangs on, "Sending". I had this issue a while back and Verizon's messaging app resolved this. The only time it will send is if I am on a non-Xfinity wifi or using data (that split second between changing wifis etc).
This is annoying and definitely a setting or throttle on Comcast's side.
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RB_294638
New Poster
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8 Messages
5 years ago
There is also a problem with xfinity wifi setting app dropping wifi amd you never know it. 2 months in a row it caught us and sent data soaring. Yet they give "one complimentary" credit. We will see what happens this month.
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