1 Message
Missing trade in credit
Ok so I dropped my phone off at the post office on January 26th. The deadline for assurant to receive my phone was February 12th or so it said. On February 12th, I went to my local xfinity store to make sure I so t lose the trade in deal. The guy told me I “should” be fine and that it can take 30 days to process. Well it’s been well over 30 days and no trade in credit applied to my account. The status doesn’t say if they received my phone or not. Not sure what to do at this point. Just give me a $500 check and call it good.
XfinityRay
Official Employee
•
2.7K Messages
12 days ago
HI there, @user_fx5zq8! We would be happy to further help with the trade in device and credit. I see that you already sent through a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.
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