Visitor
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1 Message
Missing Refund
We were charged $82.92 on 9/17/25 in error after we had closed our mobile account with Xfinity. This overdrew our account and we were charged $10 by the bank. I previously reported this to Xfinity through chat and was assured that the issue was being escalated and I indeed was mischarged. I have heard nothing back and have not received a refund. This is unacceptable. I tried calling Xfinity but could not get through because I am no longer a customer and don't have an account number. Please help me. Melissa [Edited: "Personal Information"]
XfinityJon
Official Employee
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795 Messages
23 days ago
Good evening user_jq9nk7. I would be more than happy to look into your billing concerns for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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