Visitor
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1 Message
Missing order
My order [Edited: "Personal Information"] include s SIM of xfinity mobile service. Fedex said they delivered to me on Friday, March 20th. However, I have not reiceived anything.
Visitor
•
1 Message
My order [Edited: "Personal Information"] include s SIM of xfinity mobile service. Fedex said they delivered to me on Friday, March 20th. However, I have not reiceived anything.
XfinityJeffB
Official Employee
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201 Messages
3 hours ago
Thank you for reaching out here in our Xfinity Community forum. We are here to help you, and happy to do so. This will require getting some account information better kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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