1 Message
Missing Iphone 14 promax
I got a package but empty inside it. A piece of paper with no phone. It has been over a month and still issue is not resolved. I go to police station and they do not accept to file a report since the package was delivered and Xfinity does not process further without that. Xfinity is not cancelling the order. I am here paying the fee for the phone and services I havenot received.
XfinityRay
Official Employee
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2.1K Messages
1 year ago
Hello, @user_c68878! Thanks for taking the time out of your day to reach out about the iPhone 14 Pro Max delivery. I am sorry that your device did not arrive! Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Since you tried filing the Police report, have you tried calling or texting 1-888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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