Visitor
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1 Message
Missing call log’s
in the current billing cycle, my call and message logs have not been updated over the last 5 days. This is on both the web and app views on multiple devices. How can I view the information?
Visitor
•
1 Message
in the current billing cycle, my call and message logs have not been updated over the last 5 days. This is on both the web and app views on multiple devices. How can I view the information?
XfinityPaula
Official Employee
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1.4K Messages
3 years ago
Hello @user_dbef1e Thanks for reaching out for help with the call/message logs not showing. I'm sorry for the trouble. Considering the logs are missing on the app and website there may be an issue with the data uploading. In order to have this investigated please contact our awesome mobile team by phone, text or chat. They will be able to look into the system to see why the data is not updating for us.
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