Visitor
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1 Message
missing account activity
I was looking at the activity on my device on the website (and app)and noticed that is grossly inaccurate. I'm missing activity for every day (phone calls and text messages) and customer service barely speaks English to be able to help me. I use the activity to corroborate who I contact for my work; it looks like I'm not working. It may sound silly, but if they aren't accurate with my activity what else are they not accurate with.
CCKrystal
Problem Solver
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385 Messages
2 years ago
Good evening @user_fbe3db thanks for being part of our awesome XFINITY Mobile family. I'm certainly sad to hear about the issues you've been experiencing with app and website regarding your device activity. We would love to help, however, we do not have the ability to review account specifics over social media. We would suggest contacting our Mobile experts via one of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: comca.st/2VSTyBT (which I know you've already tried) Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general XFINITY Mobile questions in the future.
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