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Visitor

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3 Messages

Monday, September 26th, 2022 9:39 PM

Closed

Missed calls

I received several missed calls today from VOIP PORTAL 310 123 stating voice-note from 340 423. Before I log in to read the voice note, I want to know if this is valid or a phishing expedition.

Gold Problem Solver

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3.3K Messages

3 years ago

Hi! I would recommend reaching out to an Xfinity Mobile specialist directly to confirm this. Here is a link, and you can click on the chat icon in the upper right-hand corner: https://www.xfinity.com/mobile/support.

(edited)

Visitor

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3 Messages

3 years ago

I did open the link. Message "We've looked everywhere for this page."  "Go to Xfinity Mobile Home." That was the first step I took for original situation. Got nothing there. I have spent way to much time, just trying to get in touch with "Someone" from Xfinity. I even sent a long email to "Customer Service. And this is all I get back, which doesn't help me at all. Anything else you want to suggest?

Gold Problem Solver

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3.3K Messages

3 years ago

Hmm, did it bring you to the Xfinity Assistant when you clicked on the chat icon?

Visitor

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3 Messages

@XfinityMorgan​ Yes I did get to Xfinity assistant, but that is a bot. No help at all. Is @btinternet.com a valid return address for Xfinity? That is all I need to know.

Problem Solver

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502 Messages

Did the helpful response BruceW provided answer your question, @user_c8782e? If you have any other questions or concerns, please let us know!

I no longer work for Comcast.

Gold Problem Solver

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26.4K Messages

3 years ago

... Is @btinternet.com a valid return address for Xfinity? ...

No. That's a British Telecom domain, not Comcast/Xfinity.

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