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Misleading promotional pricing for Xfinity mobile
I signed up for Xfinity mobile last December to take advantage of discounted pricing of new iPhones and the two lines of unlimited for the price of one promotion. Everything was adding up up, until last month when I noticed that my promotional credit dropped from $30 to $20 with no explanation. When I called support today, I was told this is due to a pricing change on their unlimited plans and that it is now priced at $40 for first line and $20 for additional, hence the $20 deduct for the second line. This seems ridiculous given the initial promotion promised two lines for $30 for the first year. Xfinity should hold the promotional pricing for the year and not just make up pricing to take advantage of customers that are under contract. When I made the switch to Xfinity mobile, this is exactly what I feared. I've been happy with the phones and service, but these shady billing practices are what really ruins an otherwise good experience.
XfinityMarcos
Official Employee
•
1.9K Messages
2 months ago
Hey there user_i4i0oc, thank you for visiting our Forum to get help with your Mobile promotional concern. I'd be feeling the same way and wanting answers if I saw my promotion drop, so I get where you're coming from. I'd love to look into this more and help in any way I can. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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