Misleading and fraudulent agents

I am deeply disappointed and frustrated with the misleading information I received when I decided to switch to Xfinity Mobile. I spent what felt like hours on the phone with an agent who I believed to be honest, only to realize later that he had misled me. The agent convinced me to transfer two phones and a tablet to Xfinity, despite me explaining that I had been a loyal Verizon customer for years and that I was currently battling cancer. While I enjoyed Verizon's service, I wanted to reduce my monthly expenses. The agent assured me that if I switched to Xfinity, I would receive $200 in two separate $100 Visa cards, my two lines and tablet would cost $70 per month, and I would have the exact same bundle and service plan as I had with Verizon, since Xfinity uses Verizon's towers. However, a week later, when I received my SIM cards and tried to connect my devices, I was informed that all devices must be paid off first. This crucial detail was never mentioned during my initial conversation with the agent. I couldn't understand why this information was left out after spending so much time talking to your agent. Moving forward, I managed to get my tablet paid off as a gift from someone and called to get my services connected. I was able to connect my tablet, but when I asked the agent to look into the upgrade promotion for my phone, I encountered confusion and language barrier issues. I ended the call by upgrading my phone, but I had to call again the next day to gather more information. On January 3rd, I called once again to get a better understanding of my payment and the new charges on my bill. To my surprise, I was being charged $70 on my upcoming bill, which included four connection fees of $10 each and other additional charges. When I spoke to the first agent about this, she said she couldn't assist me and her manager refused to help as well. Finally, I spoke to a supervisor who offered to refund $40 as an acknowledgement of the agent's wrongdoing. However, when I inquired about the services I was promised, she explained that only the phone service would transfer over, not the plan that included my Apple Music and Disney bundle. I was extremely upset once again, as it became clear that I had been deceived by this agent just to get me to switch over. I asked the supervisor what could be done to cancel everything and get a refund, but she informed me that it was beyond her control. Determined to find a resolution, I mustered up the energy to leave my sickbed and rushed to the corporate offices in Plantation to speak with the supervisor in person. Thankfully, He was informative and helpful and was able to provide me with a partial refund. Overall, my experience with Xfinity has been poor. I had high hopes, but I was given false promises and then faced with the runaround when seeking assistance. Especially considering my current state of dealing with cancer, I don't think I will be staying with Xfinity for much longer. I am actively exploring other options, as it is disheartening to have gone through such a frustrating ordeal. My expectations were much higher, and I am truly saddened by this experience.