6 Messages
Misleading and definitely don’t value their customers
Highly suggest you do not take the bait on the contract buy out promotion. I was fooled into this back in early September. Was told by every single customer service rep and SUPERVISOR I spoke to gift card and trade in credits were separate. Was told in order to get the gift cards for buy out, you have to trade in your phones but you get trade in credit via a check. 3 new phones later, the nightmare begins. They screwed up my account so my shipping label to return the old phones wasn’t created. I had to call for over a month. Now beyond the qualify time. I was assured it would be waived due to account issue. Finally get labor 2 months later. Surprise, trade in payments lowered due to beyond 30 days. Now I’m fighting for the gift cards as promised. $1,142 to be exact. No small amount I paid to get out of Verizon. Being told there is no gift card. Trade in payment was it. Complete opposite of what I’ve been told for 3 months. Clearly they don’t follow their value on website of integrity and doing what’s right. From this forum, [Edited: Solicitation]!!!!
XfinityBillie
Official Employee
•
3K Messages
2 months ago
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user_fg8bfz
1 Message
2 months ago
Every time I get online with xfinity internet or the App my blood boils they make sure you cannot complete anything not even paying the bill with a new card so they can get that extra 10 bucks. So ridiculous. They continue to bill me for an extra phone that I don't and never had. Every month I call to have it removed. I'm assured that it had been fixed yet the last 3 months I continue to be billed. So frustrating. I'm ready to leave this so called company.
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