Misleading and definitely don’t value their customers

Highly suggest you do not take the bait on the contract buy out promotion. I was fooled into this back in early September. Was told by every single customer service rep and SUPERVISOR I spoke to gift card and trade in credits were separate. Was told in order to get the gift cards for buy out, you have to trade in your phones but you get trade in credit via a check. 3 new phones later, the nightmare begins. They screwed up my account so my shipping label to return the old phones wasn’t created. I had to call for over a month. Now beyond the qualify time. I was assured it would be waived due to account issue. Finally get labor 2 months later. Surprise, trade in payments lowered due to beyond 30 days. Now I’m fighting for the gift cards as promised. $1,142 to be exact. No small amount I paid to get out of Verizon. Being told there is no gift card. Trade in payment was it. Complete opposite of what I’ve been told for 3 months. Clearly they don’t follow their value on website of integrity and doing what’s right. From this forum, [Edited: Solicitation]!!!!