Visitor
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1 Message
Military line not showing up
G
I am a verified military veteran. The line has been active for over a month and the first bill already came out.
I have contacted online customer service three times and called once. The online agents kept transferring me back and forth without resolving the issue, which has been very frustrating.
XfinityJon
Official Employee
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2.1K Messages
3 hours ago
Good morning user_170b00. You have reached the right team, and I will be happy to assist further. I do have a couple questions to better understand the situation. Was the military verification done before the mobile order was placed? The discount will apply within one to two billing cycles.
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