Hello, @user_8ce4be. I hope you're having a great day, so far. I'm sorry to hear your phone is no longer charging. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you!
Unless you've been paying for device protection they aren't going to help you, and the phone number they love giving out is worthless. Clean the charging port... plenty of YouTube videos on how to do it. Could be filled with lint from your pocket. If that doesn't work you'll either need to get it repaired or get a new phone.
XfinityRaul
Official Employee
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1.5K Messages
1 year ago
Hello, @user_8ce4be. I hope you're having a great day, so far. I'm sorry to hear your phone is no longer charging. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you!
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tuffigirl
Contributor
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162 Messages
1 year ago
Unless you've been paying for device protection they aren't going to help you, and the phone number they love giving out is worthless. Clean the charging port... plenty of YouTube videos on how to do it. Could be filled with lint from your pocket. If that doesn't work you'll either need to get it repaired or get a new phone.
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