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mariopatrick
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3 Messages

Saturday, October 8th, 2022 7:28 PM

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Making a complaint

Does anyone have a physical address to send a written complaint to Xfinity mobile? I worked for Verizon in corporate (marketing) and after less than four weeks I am fed up with how Xfinity structures its admin side.

Things like

-not nothing customers which stores are partner stores and which are corporate directed stores.

-There is a lack of USA base call centers to handle English-speaking customers. Most of the call centers in Asia can barely communicate with customers, and solve complicated problems which require proper communication skills.

-Promotions are not explained at partner stores well (additional training is needed.)

-Billing is not explained well in the billing dept (Asian customer service)

If anyone can help with an email address or physical address I would appreciate it.

[Edit: PII]

Question

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Updated 

2 months ago

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Accepted Solution

XfinityRay

Official Employee

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2.2K Messages

2 years ago

Hello, @mariopatrick. Thank you for sharing your feedback about how our Xfinity Mobile service should change. We are glad to submit the feedback on your behalf to the proper channels. We are part of the corporate structure and are the Digital Care Team. Were you able to get your concerns resolved after reaching out by text, chat, and/or at the store? 

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mariopatrick

Visitor

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3 Messages

@XfinityRay​  no, but it is a long story because I used a partner store and the retention dept mislead me I was not able to take advantage of the i-pjone 12 promotion.

I am in the process of returning the device and porting my number back to the original carrier.

Thanks

Patrick C

2 years ago

0

XfinityRay

Official Employee

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2.2K Messages

Good evening, @mariopatrick. I hope you are doing well! I wanted to check in and see if the device return was taken care of or not. Please let us know when you have some time. I appreciate your help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_de19cf

Visitor

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3 Messages

@XfinityRay​ Been with comcast for over a decade. Decided to switch from Verizon to xfinity mobile in December...BAD MISTAKE ON MY PART!! Have been trying for days to get into one of my email accounts that was not responding to my PW. Can't create a new pass word online, keeps giving me message to call 800 #. No one at xfinity support has been able to help. What a waste.

2 years ago

0

user_2bd739

Visitor

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1 Message

2 years ago

Who do I contact about a complaint i have about an xfinity employee that was trying to scan me for $60.00 also threatened to cut my Internet service when I told him to go ahead that I will go with Verizon for internet service. If he cut my service I was going to sue xfinity, he was quiet but I need to put up a complaint because he has my personal information

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CCAnna

Problem Solver

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874 Messages

I appreciate you taking the time to reach out to us over Xfinity Forums @user_2bd739. I am sorry to hear you had this experience with an employee. Certainly this is never the type of experience we want are loyal customers to have. You have reached the right team to investigate the situation and forward the concern appropriately.

 

Moving forward, if you are having troubles and need support, please create a new post detailing your issue so that the community and our support representatives can assist. The best communities have most conversations happening in the public boards. When you start a thread we ask you post as much detail as possible. Please see Forums Guidelines if you run into any questions or concerns. https://comca.st/3PwLnBd

 

I will need to gather your account details. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

2 years ago

0

user_cfb71a

Visitor

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1 Message

I would like to file a complaint on a employee , they would not give me there operator no but I have the date and time . It was with the tec  dept at night . Very rude told me to pay my bill . Said I was a lier . And laugh at me . Very rude when you are sick in bed . She said she worked there for 15 years . Don’t know how she has gotten away with her customer service . And would not connect me to a supervisor. 

2 years ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@user_cfb71a Hello! Thank you for reaching out to us here on our Community Forums page and we are very sorry that you are not having a good experience with us. We will need you to send us a Private Message with your full name and address so that we can look into this further. Here are some instructions on how to send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to speaking to you there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ecec98

Visitor

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3 Messages

Where is that elusive "peer to peer" chat icon?  I cannot find one anywhere.  All i can see is the silly computer assistant which is worthless!  

2 years ago

0

CCFelicia

Problem Solver

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311 Messages

Hello @user_ecec98 , we would be more than happy to help you. How can we assist you with your concerns today?

I no longer work for Comcast.

2 years ago

0

user_de19cf

Visitor

 • 

3 Messages

2 years ago

Been with comcast for over a decade. Decided to switch from Verizon to xfinity mobile in December...BAD MISTAKE ON MY PART!! Have been trying for days to get into one of my email accounts that was not responding to my PW. Can't create a new pass word online, keeps giving me message to call 800 #. No one at xfinity support has been able to help. What a waste.

0

0

user_aaaad6

Visitor

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5 Messages

2 years ago

I completely agree with the orginal post, Xfinity Mobile hides behind a vail of overseas support whereby difficult issues can not be resolved effectivty.  Xfinity Mobile believe there systems and process are flawless.  I ordered a phone and was delivered and empty shipping box and now they are trying to make me pay for a phone that I have never recieved , and the avoidance them providing me email communication and corrective action is shameful.  Xfinity will not allow to speak to anyone in a phsyical location here in the US to resolve these difficult issue, but chose to continue to try and extort money from you for a product they have never delivered.

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