1 Message
MAILED ME A PHONE THEY CANT ACTIVATE
I pay for xfinity mobile care just to receive a phone that can’t be activated. Was told to wait 48 hours and maybe it will work meanwhile to mail my broken phone to Assurant so I’m not charged a full device fee for a phone that doesn’t work.
so it’s rhetorical basically mail my only broken/ working phone to not be charged full price for the replacement that can’t be activated. Someone needs to fix this before tomorrow or I am filing a FCC and a CFPB complaint.
XfinityRaf
Official Employee
•
794 Messages
4 days ago
Good evening @user_gq16k2. Thank you for taking the time to report your phone issue to us. If you could send our team a direct message with your full name and full address, we can further investigate.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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