Visitor
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1 Message
LTE service says full, yet no working data for internet access
Seems like this is a bad trend. Update your phone like your supposed to, in order to keep features working! Now, my cell signal says four bars full, but I’m areas with service and should have service, I get nothing. Internet times out, things just won’t work. I’ve also noticed over the past 1.5 years that areas that once had full LTE, now have 1 bar at best! No service a lot of the time. Is this due to the new IPhone 12, and my guess i “should upgrade”
this is a consistent situation, an keeps happening!!
I’ve tried
restarting phone
turning off data and back on.
roam off an on,
reset network
Redo phone.
Signal used to be strong.. now weak. Bad seeing I can’t even 911 In heavily populated areas! Phone is not broken, an has been checked out.
what gives.
XfinityBayley
Official Employee
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33 Messages
4 years ago
I know it's important to have a working phone, and appreciate you already doing those troubleshooting steps. I recommend calling our Xfinity Mobile Team at 888-936-4968 from a different phone, if you have one available, for further assistance. If you have already reached out to the team and still need help, please send us a private message with your name and address associated with the account.
To send a private message:
• Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
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user_dd482f
Visitor
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1 Message
3 years ago
Hi
I have that same problem with my iPhone 12… I’m thinking about leaving xFinity mobile …
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user_9b5027
Visitor
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1 Message
3 years ago
I just switched today and my phone shows LTE with no bars and will not make calls out or allow calls in. Not a great experience from someone just switching from AT&T. They keep asking me to call their help number which I would, if I had a working phone. Any help? If not I’ll just switch back.
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user_5816c5
Visitor
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1 Message
3 years ago
SAME HERE ! the agent wasted like an hour doing nothing.
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