Good Evening @user_vrnooh we're so sorry to hear that the phone has been lost. Please use the information below to suspend the line using the Xfinity Mobile App, and if the line was insured, file a claim for a replacement with Assurant.
Sign in to your Xfinity Mobile account and visit the Devices tab. Select the phone or tablet that’s missing. Click the Learn More button beneath "Suspend this line."
To proceed, select Suspend Line. You’ll receive a confirmation email when the service is suspended.
While your line is suspended, billing for services and device payments will continue as scheduled. If you’re suspending service to a phone with a paired smartwatch, service to the watch will also be suspended. To suspend service on the watch only, chat with an agent. If you don’t contact us to resume or cancel the suspended line within 14 days, service will resume automatically. You’ll receive an email notification when service resumes. Replace Your Device If your phone or tablet is enrolled in the Xfinity Mobile Protection Plan (XMPP) and you need a replacement device: File a claim online. Call 855-884-9771 and speak with an Assurant Care Specialist. Learn more about filing a claim.
XfinityAlfonso
Official Employee
•
1K Messages
1 year ago
Good Evening @user_vrnooh we're so sorry to hear that the phone has been lost. Please use the information below to suspend the line using the Xfinity Mobile App, and if the line was insured, file a claim for a replacement with Assurant.
Sign in to your Xfinity Mobile account and visit the Devices tab.
Select the phone or tablet that’s missing.
Click the Learn More button beneath "Suspend this line."
To proceed, select Suspend Line.
You’ll receive a confirmation email when the service is suspended.
While your line is suspended, billing for services and device payments will continue as scheduled.
If you’re suspending service to a phone with a paired smartwatch, service to the watch will also be suspended.
To suspend service on the watch only, chat with an agent.
If you don’t contact us to resume or cancel the suspended line within 14 days, service will resume automatically.
You’ll receive an email notification when service resumes.
Replace Your Device
If your phone or tablet is enrolled in the Xfinity Mobile Protection Plan (XMPP) and you need a replacement device:
File a claim online.
Call 855-884-9771 and speak with an Assurant Care Specialist.
Learn more about filing a claim.
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