Visitor
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1 Message
lost bundled mobile line when I added a phone line
I had an Xfinity internet plan that included my phone line for $70. When I added a line, I got a new Xfinity mobile account that is only costing me $20 for the new line (fair), but will increase to $60 in April. This effectively makes 2nd line cost me $60 more. I would like to get my old bundle back and add the $20 line to that account. If I can't do that, I will drop the 2nd line. In that case, I expect to go back to my $70 original cost.
XfinityBillie
Official Employee
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4.5K Messages
5 days ago
@user_3r6wtb Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you have some questions and concerns regarding your plan and the addition of a new phone. I'm happy to take a look at the account, it sounds like you may have taken advantage of a free line for 1 year and that the promotion may be expiring. Please send us a DM to Xfinity Support with your full name and address to get started.
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