"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer

When I login to Xfinity Mobile, go to the top right dropdown and click "Account", I'm redirected to https://www.xfinity.com/mobile/my-account/add-xfinity-mobile/non-user where it says the error message in the title. Just looking to access the information on my account page. It suggested contacting the support line at 888-936-4968, however it seemed there wasn't an appropriate option, so I'm posting my problem here.

Hoping I can get support on this issue.

Thanks.

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XfinityShawn

Official Employee

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2.1K Messages

2 months ago

user_npmv74 Have you tried using a different web browser as well as clear cache/cookies?

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user_9v0k8h

Visitor

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1 Message

21 days ago

I have the same problem. So frustrating! Never any answers from Xfinity about it.

1

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XfinityGabriel

Official Employee

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2.9K Messages

user_9v0k8h, Hi there! Thanks for reaching out. I can understand the importance of being able to log in to your account as a consumer myself. I am sorry to learn that we have made you feel this way. You've reached the right team of experts who can help turn this around over social media. Is this the first time you have tried to log in? Have you been able to log in previously? If so, have you tried doing a password reset?

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19 days ago

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user_npmv74

"Looks like you're not an Xfinity Mobile customer" despite definitely being an Xfinity mobile customer

XfinityShawn

user_9v0k8h

XfinityGabriel

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