Visitor
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2 Messages
Locked phone
I paid off my iPhone 13 Pro like 6 months ago and it’s still locked, that means that they are breaching their unlocking policy, and I want compensation for such fraud or I will file a formal lawsuit for breach of the already stipulated policy.
XfinityAldrik
Official Employee
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1.7K Messages
1 year ago
Thank you for reaching out to us on our residential forums @jjguba! We definitely want to make sure your device is unlocked if it’s been fully paid for. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where our awesome Xfinity Mobile experts are available 24/7?
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