"Live" agents

Began to talk an Xfinity mobile agent today about unlocking my phones. It was ok in the beginning. Then he/she had some trouble on a promotion and transferred me. The second guy said he was in the internet billing department and quickly disconnected. Then I was transferred to another 3 or 4 agents and I had to repeat myself again and again. The 6th one said he was in internet billing again. So I gave up.