LIED TO BY SALES AGENT - Told it doesn't matter because I signed

I called to lower my bill.  I have one DVR for one TV (with 125+ channels, HD and 20 hrs DVR - no other extras) and the slower internet and pay $204.  I called to see if I could get a lower bill.  Sales agent told me for $167 I could get everything I already have and a free phone with 1GB data.  All for $167.  She sent me the paperwork and I signed.  I then saw my next bill would be $197, and that wasn't including the mobile charges!!  I requested someone listen to the recording and was told someone would call me back.  Two days later I called again and was told someone would call me back.  I was fast approaching the 14 day mark to cancel.  I was then told that it didn't matter what the agent said on the phone, she put other things in the notes and I signed the contract, so I am locked in.  Since it is within the 14 days, I requested the contract be cancelled.  I have now tried to cancel the mobile THREE times with 3 different cancellation id's (1872927983289599, 1001790581912097 and 579203954A) and it still continues to show active.  I received an e-mail saying that I reported an unauthorized transfer and I had 72 hours to upload the police report to have services reinstated.  I DO NOT WANT THEM!  Since I cancelled the contract, I want what I had before and was told they can't do that.  If I cancel new contract, it means it is void and my old services should be available.  I did not record the first conversation with sales agent and no one will listen to recording because I signed contract and that is all that mattered.  Fine... I will deal with $197 for the basics I had previously.  It is a small discount.  NOW trying to get the mobile deactivated and get my refund that I paid separately on a credit card is not as easy.  I signed the agreement Feb 2, 2024.  Today is Feb 16, 2024 and I want it documented that I have tried to cancel the mobile service 3 times before my 14 days are up.  All the agents are nice, but are not helpful.