1 Message
Lied about plan
10/20/23 My cell phone was shut off because Xfinity told me I had a bundled plan for a year I have been making small payments offered to me on their app. Now I don't have a bundled plan anymore and I have an unpaid cell phone so my phone was turned off. So if that is true why would the phone be allowed to go unpaid for almost a year. I owe $850 because of a unpaid cell bill that should have been bundled the entire time. The bundle was supposed to include both services, phone and Internet. I work with children and don't have a phone to do my job. Also, Xfinity wouldn't allow me to make payment plan, to settle the debit and return my service. This is a lie and wrong because I never received any warning about losing my phone and I signed up for bundled service.
XfinityBillie
Official Employee
•
2.6K Messages
11 months ago
@user_s9m3dy Hello and thank you for taking the time to reach out to us here on our Xfintiy Forums. Just to clarify, while we do offer a discount on residential services if you sign up for an Xfinity Mobile phone within 90 days of a new plan, the Xfinity Mobile phone has always been billed separately. I can take a look at your residential services, such as internet, and assist you with those billing questions, however for the Xfintiy Mobile concerns you'll need to reach out to those experts. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
If you do have questions regarding the residential services or billing please send us a DM to Xfinity Support with your full name and address to get started. To send a direct message:
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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