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Visitor

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2 Messages

Wednesday, May 11th, 2022 4:14 AM

Closed

Keeping xfinity mobile without my own comcast account- I am moving

I currently have comcast internet and an Xfinity mobile account linked to this comcast account. I am moving so will close out my comcast interne. But I am moving in with my daughter who has comcast internet. Can my xfinity mobile account be linked to her comcast in such a way that I won't have to pay the $25 per month fee charged when I don't have a comcast account in MY name? I would like to keep my xfinity mobile but will no longer have a comcast account and don't want to pay the $25 per month fee.

Problem Solver

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743 Messages

2 years ago

Of course, XM should do this, but wait, it’s XM and no one really knows what they will or will not do! Reach out to them and if they say no I suggest that you switch/port your number to Consumer Cellular or other MVNO, and then wait for a good deal on a new phone from XM over the next several months and then buy the new phone on your daughters account and switch/port your number back to XM. 

Problem Solver

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492 Messages

2 years ago

Hello @user_37b312, thank you for reaching out to us! I'll be happy to take a further look into your account and answer all of your questions! Can you please send our team a direct message with your full name and full address? Our team will be happy to help!

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Visitor

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2 Messages

2 years ago

To my total and utter surprise, this Xfinity employee actually went into my account and ordered my current service to be CANCELLED. I got an email yesterday saying my request for cancellation would be complete as of that day. I spent 30 minutes dealing with 3  customer service agents to UNCANCEL my service and it was more than aggravating. There were no options online to uncancel the cancellation that I never asked for. Grrrr. Also, when I finally was connected to the 'Loyalty Customer Service" agent, who was in the US, whereas the other two were in some foreign country and seemed to not have ANY authority to uncancel my sevice, I learned the answer to the question I had. There was no way to know ahead of time if I could transfer my xfinity mobile to my daughter's account until I was ready to make the transfer. At that time, I would need to call back and find out if they would be able to do this for me.  And since it will be more than 25 days before I move out of my current address, I could not find out. And not one of the customer service agents I talked to would know ahead of time. 

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