Visitor

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7 Messages

Wednesday, April 1st, 2026 11:19 PM

Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!!  Never received. Still waiting. 

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Official Employee

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159 Messages

20 days ago

Hello @user_ibuzgm Thank you for taking the time to reach out to us here on Forums. I want to look into this for you

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Visitor

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7 Messages

{Edit personal information}

(edited)

Visitor

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7 Messages

WHEN WILL I GET THE $300 CREDIT XFINITY PROMISED??

Official Employee

 • 

3.3K Messages

@user_ibuzgm

We'll need to take a deeper look at your account to get this resolved for you.

 

Please send us a direct message including your first and last name and your complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Yea right… this is at least my 3rd reply.

{Edit personal information}

(edited)

Official Employee

 • 

3.3K Messages

@user_ibuzgm

You need to send us a direct message,  you never want to display your personal information on the public forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

7 Messages

2 hours ago

Xfinity, WHEN will I get the CREDIT Xfinity PROMISED me?

It’s been MONTHS!!

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