Visitor

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2 Messages

Wednesday, April 1st, 2026 11:19 PM

Iwatch $300 Credit Promised. Still waiting.

Provided Xfinity actual written transcript of representative’s verbal assurance of CREDIT!!  Never received. Still waiting. 

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Official Employee

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113 Messages

17 hours ago

Hello @user_ibuzgm Thank you for taking the time to reach out to us here on Forums. I want to look into this for you

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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